FAQ - Frequently Asked Questions

Product & Quality

What materials are your jewelry pieces made from?

Our pieces are crafted from high-quality materials, which may include sterling silver, stainless steel, solid gold, rhodium plated, and gemstone elements. Each product description lists the exact materials used. If you have any questions, you can always email us at info@brushjewelers.com.

Will the jewelry tarnish?

With proper care, your jewelry will stay beautiful for a long time. Some metals-like sterling silver or plated jewelry-can naturally tarnish over time. We recommend storing your pieces in a dry place and avoiding contact with lotions, perfumes, and water.

Why does my item look smaller in person than in the photos?

Jewelry photos are sometimes taken close-up to show detail, which can make items appear larger than they are. Please refer to the listed dimensions, measurements, and size information on each product description before purchasing.

Are your items hypoallergenic?

Many of our pieces are made from hypoallergenic materials, such as stainless steel or nickel-free metals. Check the product description for specific information.

Do you offer custom or personalized jewelry?

At this moment we do not, but we will offer this in the future. Stay tuned...

Orders & Shipping

Where do you ship?

We currently ship domestically in the United States only. Shipping options will appear at checkout.

How long will my order take to arrive?

Processing typically takes 3 days, and shipping usually takes 2-5 days, depending on your location and the shipping option you choose. You'll receive a tracking number as soon as your order ships.

Can I change or cancel my order?

If your order hasn't been processed yet, we can make changes or cancel it. Please contact us as soon as possible at info@brushjewelers.com.

Please make sure to click on our Shipping policy on the bottom of our page for more information.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery. Custom pieces, sale items, etc. are non-returnable. Please make sure to click on our Return policy on the bottom of our page for more specific information.

What if my item arrives damaged or open?

If your item arrives damaged or open, package should be refused, if signature is required. If package is delivered, please contact us at info@brushjewelers.com with your issue or concern.